Potential impacts of Indonesia’s social security reforms on the administration of social security institution
I visited one of the BPJS Employment (BPJS-TK) offices to learn about the implementation of social insurance programmes in Indonesia. BPJS-TK has different offices with various functions. This office is the first-class office, which is the largest branch office after the head office. The office has about 30 staff members, including 20 staff members working in the membership division and 10 staff members working in the service division. The service division staff members are divided into two groups: three officers provide front-end services, and the rest provide back-office support. Read more